According to the current interpretation, there are two kinds of customer:
– the external customer
– the internal customer
So, we can define the meaning of customer as a fundamental principle of Quality, together with a steady improvement. Steady improvement actually forms the basis of the PDCA cycle, conceived by William Deming, a guru of Quality, who, in the aftermath of World War II, theorized the process that our business too automatically has adopted, since we have decided to implement “quality processes”.
In fact, Quality Management systems are based on processes and on identifying, understanding, managing (just like in an actual system) processes that ae connected to each other, they contribute to the strength and the efficiency of the organization in achieving its goals.